17 August 2010

good service.

Originally uploaded by Luna Soledad
Working with the public in any capacity creates a unique opportunity to enrich one's life with interesting, often bizarre, often crazy, and sometimes frightening experiences designed to make one question the stability of the world around them and pepper any optimism toward ideas of peace, love, and happiness with doubt and a general sense of "what the hell?"

I'm of the opinion that everyone should have to wait tables at some point in their life, if for no other reason than it is a truly humbling means of existence and an exercise in patience, tolerance, good manners, and the value of a hard-earned dollar. Not to mention, working as a server prepares us for good-tipping habits later in life... I assure you, few things in the working world will make one appreciate good service like receiving a two dollar tip after running your ass off for a six-top table of cheap church ladies.

I've had my share of other humbling public service/customer service jobs as well, from elementary school bus driver and Glamour Shots photographer to nurse aide and dental assistant, just to hit the highlights -- and lemme tell ya, I have seen and heard some crazy shit, but absolutely nothing compares to working in a law firm that serves both domestic and criminal clients!

While it goes without saying that there are lots of people in the world, in this country, and even within the state of North Carolina who desperately need help of various sorts, and many who could greatly benefit from the aid of an attorney, there are some folks out there who are just beyond help. (e.g. Ms. X.)

For instance, neither a lawyer nor the court can make your wife get back together with you nor stay in a marriage of which she wants out... I am still dumbfounded and disturbed that anyone would make such an inquiry, but they did.

Also, just because you are married to a lying, cheating scumbag, this does not qualify you to receive an annulment in the state of North Carolina unless the scumbag happens to be your first cousin... Remember folks, this is the Bible Belt we're talking about not the Catholic Church.

And chances are, if you're wanting to sue someone for slander and liable for defamation of character who has been spreading rumors that you're a drug dealer, you're not going to have very much success with that in court if you were with the blabber-mouth when you both were arrested for felony drug possession, intent to sell, and trafficking.

Also, if you want to sue your dad for bothering you, paying your neighbors to wake you up and disturb you, and putting drugs in the ventilation shafts of your apartment (not to mention your hotel room), you'd probably be best served by calling somewhere other than a law firm. Just a hunch.

Oh and by the way, since I'm setting records straight... Good service is kind of a two-way street. If you call a place of business with a desperate plea for help and are a rude, belligerent asshole to the person answering the phone, there's a snowball's chance in you-know-where of getting through to the person you want to speak to or gaining any sympathy for your problems. So no matter how ridiculous your dilemma, remember: Be nice. We did not do this to you!

You really do get more flies with honey. And that's a good tip.

"Manners are a sensitive awareness of the feelings of others. If you have that awareness, you have good manners, no matter what fork you use."

...Emily Post

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